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Frequently Asked Questions
Account & Security
Go to your Profile (click your name in the top right) and select "Change Password". Enter your current password and your new password twice to confirm.
Go to Settings → Business Profile. You can update your business name, logo, contact details, and description from there.
Rezzy uses encrypted connections (HTTPS), hashed passwords, and strict data isolation so each business only ever sees its own data. We do not sell or share your customer data with third parties.
Contact our support team via this form with your account email and request deletion. We will delete your account and all associated data within 30 days, in line with GDPR.
Bookings
Customers visit your public booking page, choose a service, select a staff member (optional), pick an available date and time, fill in their details, and confirm. They receive an email confirmation instantly.
Yes. Go to Bookings → New Booking (or click the + button on the calendar). You can create bookings on behalf of customers, including walk-ins and phone bookings.
Open the booking from your calendar or bookings list, then click "Reschedule" or "Cancel". The customer will receive an automatic notification of the change.
Yes, if you have enabled it in your booking settings. Customers receive a cancellation link in their confirmation email and can cancel up to a set number of hours before the appointment.
Bookings can have the following statuses: Pending (awaiting confirmation), Confirmed, Completed, Cancelled, and No-Show.
Yes. When creating a booking manually, you can set it to repeat weekly, bi-weekly, or monthly for a set number of occurrences.
Yes. When setting up a service, enable "Group Booking" and set the maximum number of attendees. Multiple customers can then book the same slot up to that limit.
Open the booking and click the "No-Show" button. This updates the booking status and records it in the customer's history.
Getting Started
Rezzy is an online appointment booking and scheduling platform designed for service-based businesses — salons, spas, barbers, clinics, consultants, fitness trainers, and more. It lets you manage bookings, staff, services, payments, and customers all in one place.
Click "Get Started" or "Register" on the homepage, fill in your name, business name, email, and password, then follow the onboarding steps to set up your first service and location.
Yes! Every new account starts with a 14-day free trial. No credit card is required to start. You can explore all features before deciding on a plan.
After logging in, go to Services in the left menu and click "Add Service". Enter the name, duration, price, and assign it to staff members. Your service will then appear on your public booking page.
Your booking page URL is shown in your Dashboard. It follows the format rezzy.co.uk/book/your-business-name. Share this link on your website, social media, or WhatsApp so customers can book directly.
Yes. Go to Customers → Import and upload a CSV file with your customer data. The file should include name, email, and phone columns at minimum.
Integrations & Calendars
Yes. Go to Integrations → Google Calendar and connect your Google account. New bookings will automatically appear in your Google Calendar.
Yes. Once connected, Rezzy reads your Google Calendar and blocks any slots that are already taken, preventing double bookings.
Yes. Booking confirmation emails include an ICS calendar attachment so customers can add the appointment to their own calendar (Google, Outlook, Apple, etc.) with one click.
Locations
Yes. Go to Locations and add as many locations as your plan allows. Each location can have its own address, opening hours, staff, and services.
Yes. When editing a staff member, go to the Locations tab and assign them to one or more locations. Their availability can be set per location.
Notifications
Customers automatically receive: booking confirmation, appointment reminders (24h before), booking cancellation, and rescheduling notifications — all by email. SMS is available on Pro and Enterprise plans.
Go to Notifications → Templates. You can edit the subject, body, and variables for each notification type. Use placeholders like {{customer_name}}, {{date}}, and {{service_name}}.
Yes, SMS reminders are available on Pro and Enterprise plans. Go to Integrations → Twilio to connect your Twilio account and enable SMS notifications.
Yes. In Notifications → Settings, you can enable or disable each notification type (confirmation, reminder, cancellation, etc.) independently.
Payments
Go to Integrations → Stripe and click "Connect with Stripe". You will be redirected to Stripe to authorise the connection. Once connected, you can require payment at booking.
Yes. In your service settings, under Payment, you can choose to require a deposit (fixed amount or percentage) and collect the remainder at the appointment.
Go to Payments, find the payment you want to refund, and click "Refund". For Stripe payments, the refund is processed automatically to the customer's card.
Rezzy does not charge additional transaction fees. You only pay Stripe's standard processing fees (typically 1.4% + 20p for European cards in the UK).
Yes. You can set services to "Pay at appointment" so customers can book without paying upfront. You can then record the payment manually in the system.
Go to Payments in the left menu. You can view all transactions, filter by date or status, and download individual receipts or export a full report.
Services
Go to Services, open a service, and enter the price in the pricing section. You can set it to Free, Fixed Price, or From a Starting Price.
Yes. When editing a service, you can add a buffer time before and/or after each booking. This gives staff time to prepare or clean up between appointments.
Yes. In the service settings, under the "Staff" tab, you can choose which staff members offer that service. Only those staff will appear as options when a customer books it.
Yes. Each service can be set to in-person, online (video call), or both. For online services you can add a video meeting link that is sent in the confirmation.
Go to Services, click on the service, and toggle the "Active" switch to off. The service will be hidden from your booking page but all historical data is preserved.
Staff & Availability
Go to Staff → Add Staff Member. Enter their name, email, and role, then assign them to services and locations. Set their working hours under the availability tab.
Yes. Staff members have their own login. Depending on their role (Staff Member or Location Manager), they can view and manage bookings assigned to them.
Go to Staff, click on a staff member, and open the "Availability" tab. Set working hours for each day of the week. You can also add break times.
Go to Staff → select the staff member → Time Off tab. You can add holidays, sick days, or any other time off periods. No bookings can be made during these times.
Yes. On the public booking page, customers can see available staff for the selected service and choose their preference. You can also set it to "Any Available" if they have no preference.
Their slots will not appear on the booking page. Only available time slots are shown to customers based on working hours, breaks, and existing bookings.
Subscription & Billing
Rezzy offers four plans: Free Trial (14 days), Basic, Pro, and Enterprise. Each plan has different limits on staff, locations, and features. See our Pricing page for full details.
Go to Billing in your dashboard and click "Change Plan". Upgrades take effect immediately; downgrades apply at the end of your current billing period.
Yes. You can cancel your subscription at any time from the Billing page. You will retain access until the end of your current billing period.
We do not offer refunds for partial months. If you cancel, you keep access until the end of the period you have paid for. For issues, please contact our support team.
Enter your discount code on the registration page in the "Discount / Promo Code" field before creating your account. Discount codes cannot be applied after registration.
You will receive email reminders before your trial expires. Once it ends, your account is paused until you select a plan. Your data is kept for 30 days before permanent deletion.
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